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Oops... Did I Just Talk My Patient Out of Treatment?
April Welker, RDH, BS
September 2026 Course - Expires Sunday, September 30th, 2029
Web Only
Abstract
Sometimes the biggest barrier to treatment acceptance isn't the patient—it's the conversation. This webinar will discuss how common communication missteps can create resistance and discover practical strategies to build trust, address concerns, and improve patient acceptance through more effective conversations.
CREDITS:
1 SI
AGD CODE:
550 - Patient Education/Motivation
COST:
$0.00
PROVIDER:
Conexiant Education
SOURCE:
Inside Dental Hygiene | September 2026
COMMERCIAL SUPPORTER:
Dental Care Alliance
Learning Objectives:
- Recognize common communication habits that unintentionally create barriers to patient understanding and treatment acceptance.
- Apply simple, effective handoff techniques that build patient trust and create a seamless transition from hygienist to doctor.
- Use confident, patient-centered language to improve conversations, increase case acceptance, and support better oral health outcomes.
Presenter Qualifications:
April Welker brings experience as both a clinician and Regional Hygiene Coach, with a passion for helping others communicate more effectively. She believes that the quality of every conversation—whether with patients, providers, or teammates—directly impacts outcomes. Through practical strategies and real-world insights, April helps dental professionals build trust, improve treatment acceptance, and create more meaningful patient interactions.
Disclosures:
Ms. Welker is a Hygiene Coach at Dental Care Alliance.
Queries for the presenter may be directed to justin.romano@broadcastmed.com.